Nursing homes play such an important role in caring for our aging population, yet they often face unfair stereotypes or lingering doubts from the public. The truth is, while there are certainly challenges in the industry, many organizations—like Mission Health Communities—are going above and beyond to provide compassionate, high-quality care.
Changing the narrative around nursing homes doesn’t happen overnight. It takes intention, transparency, and a deep commitment to doing what’s right. Here’s how we believe we can continue to raise the bar and redefine what great long-term care looks like.
1. Be Transparent, Always
Trust starts with honesty. Families want to know what’s happening with their loved ones—and they deserve clear, consistent communication. Whether it’s sharing staff credentials, care plans, or safety protocols, openness is key.
At Mission Health, we believe in proactive communication. From regular updates through newsletters and online portals to in-person meetings and care conferences, we work to make sure families are never left in the dark.
2. Support and Invest in Your Team
A great resident experience begins with a strong, supported team. Well-trained, happy employees are more likely to deliver thoughtful, compassionate care.
That’s why Mission Health goes the extra mile to invest in our people. We offer free, in-house training and education to our team members—something you don’t see often in this industry. From CNA and CMA certification programs to CPR classes, dementia care seminars, and hands-on skill fairs, we’re creating pathways for our employees to grow without the burden of tuition costs.
When our employees succeed, our residents thrive.
3. Make It Feel Like Home
No one wants to feel like they’re just living in a facility. Residents should feel like they’re part of a community—one that listens to them, engages them, and helps them continue to enjoy life.
That’s why Mission Health personalizes plans, offers engaging activities, and welcomes feedback. We conduct bi-annual satisfaction surveys for residents and families and an annual employee survey to continuously improve the care we provide. These insights help our communities develop targeted improvement plans and track progress through tools like Net Promoter Scores.
4. Get Involved in the Community
When nursing homes are active and visible in their communities, it helps break down outdated stigmas. Collaborating with local businesses, schools, and volunteer groups strengthens relationships and promotes a positive image.
Through Mission Giving, we actively encourage our teams to give back—whether it’s supporting food pantries, writing holiday cards to service members, or crafting pet carriers for local humane societies. We’re proud to support our neighbors while showing the heart of our organization.
5. Maintain High Standards of Care and Safety
Safety and quality are non-negotiable. That’s why we conduct regular audits, stay on top of compliance standards, and take every concern seriously.
We’re also proud of our achievements. Fourteen Mission Health communities have received AHCA National Quality Awards—a testament to our dedication to continuous improvement, strong leadership, and living our CARES values each day.
Five Star Communities
Rolling Hills Health and Rehab
Silver Award
Bronze Award
Achieved Deficiency Free
6. Tell the Good Stories
Sometimes, the best way to change minds is through simple storytelling. Whether it’s celebrating a resident’s birthday, spotlighting a caregiver’s compassion, or highlighting a holiday celebration, these are the moments that show what long-term care really looks like.
Platforms like Facebook help us share those joyful, everyday experiences. Families love seeing their loved ones smiling, dancing, or just enjoying the day. It reassures them, and it also shows potential employees and residents what makes our communities feel like home.
At the end of the day, it’s all about people.
Mission Health is committed to doing what’s right for our residents, for our families, and for our team members. Every step we take is guided by our CARES values: Character, Attitude, Respect, Excellence, and Service.
We’re not just providing care, we’re building a culture of connection, purpose, and excellence. And that’s how we’ll continue to change the way people view nursing homes—one meaningful interaction at a time.
